Medicine.com Help

If the order has already arrived but the status remains at "Pending," or if the status shows "Delivered" but you haven’t received your order, please contact support. We will investigate and resolve...

Try refreshing the page. If the issue continues, please contact support with details and screenshots about the problem.

Ensure the ZIP code you’ve entered is correct and corresponds to the area near your pharmacy. If the pharmacy still doesn’t appear on the list, please contact support for help.

Make sure the ZIP code you’ve entered is accurate and corresponds to the area near your provider. If your provider still isn’t on the list, please reach out to support for help.

If your prescribed strength, dosage, or medication isn’t visible in the main catalog, it may not be available. However, if you can find your medication in the catalog but not when submitting your p...

Yes, you can upload multiple prescriptions for different medications simultaneously. Simply click "Add another medication" after completing the details for one prescription.

There are multiple reasons why we are unable to accept your order, including invalid or expired prescription or the requested item not being listed in the prescription.If we are unable to fill your...

Yes, you can. Navigate to your dashboard, select the medication you wish to adjust, and toggle the automatic refill option on or off to enable or disable this feature.

Please confirm that your payment details are correct and ensure there are sufficient funds in your account. Contact support if the issue persists.

You can add, edit or remove your payment cards in the settings. And also select a default payment method.