Medicine.com Help

If the order has already arrived but the status remains at "Pending," or if the status shows "Delivered" but you haven’t received your order, please contact support. We will investigate and resolve...

Try refreshing the page. If the issue continues, please contact support with details and screenshots about the problem.

If your prescribed strength, dosage, or medication isn’t visible in the main catalog, it may not be available. However, if you can find your medication in the catalog but not when submitting your p...

We do not accept returns. If there is an issue with the medication, please contact support with detailed information and photos. We will evaluate the situation and, if appropriate, arrange a reship...

Log in to your account, navigate to "Order History," and view the status of your order.

Verify that the delivery address in your account is correct. If the address is correct and the order was still delivered to the wrong location, or you have never received it, contact support for help.

For mild to moderate side effects, consult your doctor or our pharmacist team via the contact in our support centre for guidance. If you experience severe symptoms, such as difficulty breathing, ch...

Log in to your account and navigate to Account Settings. Update your personal information as needed. Please note changes to some personal information relating to clinical records requires contactin...

Make sure the ZIP code you’ve entered is accurate and corresponds to the area near your provider. If your provider still isn’t on the list, please reach out to support for help.

We do not accept returns. If there is an issue with the medication and you choose not to proceed with filling it through [Client], please contact support. We will review your case and, if eligible,...