Medicine.com Help

If a national recall affects your medication, we will notify you promptly and provide instructions from the manufacturer on how to proceed.

Please raise this with support along with information and photo of the received item(s)

Please request with support team

Yes, you can. Navigate to your dashboard, select the medication you wish to adjust, and toggle the automatic refill option on or off to enable or disable this feature.

Please confirm that your payment details are correct and ensure there are sufficient funds in your account. Contact support if the issue persists.

Please raise a ticket to support team to further assistance

Refunds for purchases made with an FSA/HSA card will be processed back to the same card.

Ensure that the item is FSA/HSA-eligible and that your card has sufficient funds. If the issue persists, please contact your card provider for more information or try an alternative payment method.

We do not currently support split payments. Each order must be paid using a single payment method. If needed, you can use a different card to place a separate order.

Yes, you can save multiple payment methods for convenience. Navigate to your account settings to manage your saved payment options.