Medicine.com Help
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What happens in case of a medication recall?
If a national recall affects your medication, we will notify you promptly and provide instructions from the manufacturer on how to proceed.
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I received the wrong item
Please raise this with support along with information and photo of the received item(s)
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How do I close my account?
Please request with support team
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Can I opt in/ out of automated refills?
Yes, you can. Navigate to your dashboard, select the medication you wish to adjust, and toggle the automatic refill option on or off to enable or disable this feature.
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My payment failed during checkout
Please confirm that your payment details are correct and ensure there are sufficient funds in your account. Contact support if the issue persists.
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I want to postpone delivery
Please raise a ticket to support team to further assistance
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How will refunds work if I paid with an FSA/HSA card?
Refunds for purchases made with an FSA/HSA card will be processed back to the same card.
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My FSA/HSA card was declined. What should I do?
Ensure that the item is FSA/HSA-eligible and that your card has sufficient funds. If the issue persists, please contact your card provider for more information or try an alternative payment method.
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Can I split payments between an FSA/HSA card and another payment method?
We do not currently support split payments. Each order must be paid using a single payment method. If needed, you can use a different card to place a separate order.
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Can I save multiple payment methods on my account?
Yes, you can save multiple payment methods for convenience. Navigate to your account settings to manage your saved payment options.